General Information

Welcome to our Privacy Policy page! When you use our website services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. When you share information with us, we can make our services even better for you. For instance, we can show you more relevant search results and ads, help you connect with people, or make sharing with others quicker and easier. As you use our services, we want you to be clear how we`re using information and the ways in which you can protect your privacy. This is important; we hope you will take time to read it carefully. Remember, you can find controls to manage your information and protect your privacy and security. We’ve tried to keep it as simple as possible.

Right to access, correct and delete data and to object to data processing

Our customers have the right to access, correct, and delete personal data relating to them, and to object to the processing of such data, by addressing a written request at any time. The Company makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data and to prevent it from being altered, corrupted, destroyed, or accessed by unauthorized third parties. However, the Company does not control every risk related to the use of the Internet and warns Site users of the potential risks involved. The Site may include links to other websites or external sources. As the Company cannot control these websites and external sources, the Company cannot be held responsible for the provision or display of these websites and external sources and may not be held liable for the content, advertising, products, services, or any other material available on or from these external sites.

Management of personal data

You can view or edit your personal data online for many of our services. You can also make choices about our collection and use of your data. How you can access or control your personal data will depend on which services you use. You can choose whether you wish to receive promotional communications from our website by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt-out, you can do so by following the directions in that message. You can also make choices about receiving promotional emails, telephone calls, and postal mail by visiting and signing into the Company Promotional Communications Manager, which allows you to update contact information, manage contact preferences, opt out of email subscriptions, and choose whether to share your contact information with our partners. These choices do not apply to mandatory service communications that are part of certain website services.

Information we collect

Our store collects data to operate effectively and provide you with the best experiences with our services. You provide some of this data directly, such as when you create a personal account. We collect some data by recording how you interact with our services, using technologies like cookies, and receiving error reports or usage data from software running on your device. We also obtain data from third parties (including other companies). For example, we supplement the data we collect by purchasing demographic data from other companies. We also use services from other companies to help us determine a location based on your IP address to customize certain services to your location. The data we collect depends on the services and features you use.

How we use your information

We use the data we collect for three basic purposes: to operate our business and provide (including improving and personalizing) the services we offer, to send communications (including promotional communications), and to display advertising. In carrying out these purposes, we combine data we collect through the various website services you use to give you a more seamless, consistent, and personalized experience. However, to enhance privacy, we have built-in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address, or phone number.

Sharing your information

We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. For example, we share your content with third parties when you tell us to do so. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction. In addition, we share personal data among our controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction, such as a merger or sale of assets.

Customer Privacy Policy

  • World Shading is committed to protecting customers’ privacy. Personal data will be collected, used, and stored in accordance with this privacy policy.
  • Personal information such as name, address, contact information, and payment data is collected only for the purposes of providing services, processing orders, and improving user experience.
  • We do not sell, rent, or share customers’ personal information with third parties without their prior consent, except as required by law or as outlined in this privacy policy.
  • Customers are encouraged to regularly review the privacy policy to understand how their data is protected and their rights concerning their personal information.
  • The website may include links to external sites, and we are not responsible for the privacy policies or content of those sites. It is advisable to review the privacy policies of other sites when visiting them.

What are cookies?

To make this site work properly, we sometimes place small data files called cookies on your device. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

Why do we use cookies?

We use first and third-party cookies for several reasons. Some cookies are required for technical reasons for our websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience. Third parties serve cookies through our websites for advertising, analytics, and other purposes.

How We Use Cookies

We use cookies on our website to enhance your browsing experience and provide functionality such as remembering your shopping cart contents and preferences. Cookies help us improve our website’s performance, personalize your experience, and deliver relevant advertising.

Cookies We Use

  • Essential Cookies: These cookies are crucial for the core functions of our site, such as managing your shopping cart and enabling checkout.
  • Performance Cookies: These cookies help us analyze how you use our site, allowing us to improve its performance and usability.
  • Functional Cookies: These cookies remember your preferences and settings to provide a personalized experience.
  • Advertising Cookies: We use these cookies to deliver ads tailored to your interests and measure the effectiveness of our advertising campaigns.
  • Third-Party Cookies: We may use third-party cookies from services like Google Analytics to track user interactions and improve our website. Social media platforms may also place cookies when you share content from our site.

You can control and manage cookies through your browser settings. For more information on how to do this, please visit AboutCookies.org.

How to control cookies?

You can control and/or delete cookies as you wish – for details, see http://www.aboutcookies.org.uk/. You can delete all cookies that are already on your computer, and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site, and some services and functionalities may not work. In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com. Please be aware that if you do not configure your browser, you will accept cookies provided by this website.

Where can I get further information?

In case you would like to opt out from using and selling your personal information, feel free to contact us through the contact form.

Request personal data

Google Analytics Opt-out

Delete account

1. Acceptance of Terms

  • By using the World Shading website, you agree to comply with these terms and conditions. If you do not agree with any part of these terms, please do not use the website.
  • Your acceptance of these terms is binding upon registration, use of any services on the website, or completion of a purchase.
  • World Shading reserves the right to update or modify these terms and conditions at any time without prior notice. Updates will be posted on this page, and continued use of the website after any changes constitutes acceptance of the revised terms.

2. Use of the Website

  • You are permitted to use the World Shading website for personal and non-commercial purposes only. The website may not be used for any illegal or prohibited purposes under these terms.
  • You must not use the website in any manner that could harm the site or interfere with the use of the website by others.
  • Any unauthorized attempts to access the website’s computer systems or networks are strictly prohibited.
  • Posting or distributing any content that may be harmful, threatening, or infringe on others’ rights, including intellectual property rights, is prohibited.

3. Intellectual Property

  • All content on the World Shading website, including text, images, graphics, logos, videos, audio clips, and designs, is owned by the company and is protected by local and international intellectual property laws.
  • You may not use, copy, reproduce, distribute, or publish any part of the website’s content without prior written permission from World Shading.
  • You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal and non-commercial purposes only. This license does not include any commercial use of the website or any use of the website’s content beyond the permitted scope.

4. Orders and Payment

  • Order Acceptance: Once an order is placed, we will send an order confirmation via email. The contract between the customer and World Shading is formed once the order is accepted and processed.
  • Payment Methods: We accept bank transfers, Benefit Pay, and all major card payments for all orders. For international orders, currency conversion fees may apply and are the responsibility of the customer.
  • Order Cancellations: Orders can be canceled within 24 hours of purchase. After this period, we cannot guarantee the cancellation of custom-made or special orders.

5. Changes to Terms

  • World Shading reserves the right to modify these terms and conditions at any time. Changes will be posted on this page, and your continued use of the website after the changes are posted constitutes acceptance of the revised terms.
  • Customers are advised to review this page periodically to stay informed of any changes that may affect their rights or obligations.
  • If there are significant changes to the terms, the company will seek to notify you of such changes, but it remains your responsibility to follow up on updates.

6. Governing Law

  • These Terms and Conditions are governed by the laws of the Kingdom of Bahrain. Any disputes arising from the use of this website or our products will be resolved in Bahrain’s courts.

7. Dispute Resolution

  • In the event of any dispute or disagreement regarding the use of the website or services provided by World Shading, both parties shall seek to resolve the dispute amicably through negotiation and direct communication.
  • If the dispute cannot be resolved amicably, it shall be referred to arbitration in accordance with the laws of the Kingdom of Bahrain. Arbitration decisions will be final and binding on both parties.
  • Both parties agree that the local courts in the Kingdom of Bahrain shall have exclusive jurisdiction to resolve any dispute arising out of or relating to these terms and conditions, in case the dispute cannot be resolved through arbitration.
  • Any claim or cause of action related to the use of the website must be filed within one (1) year from the date of the cause of action, or it will be permanently barred.

8. Limitation of Liability

  • World Shading provides the website and the services available on it ‘as is’ and ‘as available’ without any warranties of any kind, whether express or implied. The company does not warrant that the website will be error-free or that access to it will be uninterrupted.
  • World Shading shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of your use of the website or services, including but not limited to lost profits, data, or goodwill.
  • In case of any issue with the website or if you are dissatisfied with any part of our services, your sole and exclusive remedy is to discontinue using the website.
  • The company is not responsible for any delay or failure in performance due to causes beyond its reasonable control, including natural disasters, acts of terrorism, internet failures, and other exceptional circumstances.

9. Modifications and Updates

  • World Shading reserves the right to modify or cancel any services, offers, or policies at any time without prior notice.
  • Customers will be notified of significant changes to services or policies, but it remains the customer’s responsibility to stay informed of updates by reviewing this page regularly.

1. Shipping Options

  • We offer local and international shipping to most countries.

2. Local Delivery Time

  • Local orders are typically delivered within 3 to 7 business days for standard shipping and 1 to 3 business days for expedited shipping, depending on the geographical location within the kingdom.
  • Global Products from Chinese Warehouse will take 8 to 25 days to deliver.
  • Delivery times may vary based on the customer’s location and other factors such as public holidays and weather conditions.

3. International Delivery Time

  • International orders are usually delivered within 7 to 26 days, depending on the destination country and the chosen shipping method.
  • International delivery times may be affected by external factors such as customs clearance, local regulations of the destination country, and weather conditions.

4. Shipping Costs

  • Shipping costs vary depending on the weight and size of the products, as well as the chosen shipping method.
  • Shipping costs will be displayed before completing the order for customer review.

5. Order Tracking

  • A tracking number will be provided for both local and international orders, which can be used to monitor the shipping status online.
  • Customers can contact the customer service team for assistance with tracking orders.

6. International Shipping

  • We offer international shipping to most countries. Delivery times and costs for international shipping may vary depending on the destination.
  • Customers are responsible for paying any customs duties or additional taxes that may be imposed upon the order’s arrival in the destination country.

7. Free Shipping Policy

  • Free shipping may be offered for orders exceeding a specified amount within the kingdom, according to our promotional offers or free shipping policy.
  • Free international shipping terms will be determined based on promotional offers or special events.

8. Exceptions

  • In the event of a shipping delay due to circumstances beyond our control, such as severe weather conditions or prolonged customs procedures, customers will be notified of any delays.

1. Refund Processing

  • Once we receive and inspect the returned product, we will notify you via email about the refund status.
  • If approved, the refund will be credited to your site wallet. If you prefer a refund to the original payment method, please inform customer service.

2. Refund Time Frame

  • Refunds may take up to 20 business days to be processed, depending on your bank or service provider’s policies.

3. Eligible Cases for Refund

  • Refunds are available for products with manufacturing defects or issues.
  • Products that were delivered damaged or incorrect are also eligible.

4. Exceptions

  • Custom-made or modified products are not eligible for a refund.
  • Products showing signs of misuse or damage are not covered by the refund policy.

5. Refund Fees

  • If returned products do not meet the necessary conditions, World Shading reserves the right to deduct additional fees from the refunded amount.

Cancellation Policy for World Shading

1. Cancellation Time Frame

  • Orders can be canceled within 24 hours of placing the order, provided they have not yet been shipped.

2. Cancellation Process

  • To cancel an order, contact our customer service team via phone or email.
  • Once the cancellation is confirmed via email, the paid amount will be credited to your site wallet or refunded to the original payment method, depending on your preference.

3. Exceptions

  • Custom or modified orders cannot be canceled after 24 hours of order placement.
  • Orders that have already been shipped cannot be canceled but may be eligible for a refund as per our refund policy.

4. Cancellation Fees

  • A small administrative fee may be applied for order cancellations after the grace period or in certain circumstances as per World Shading’s terms.

Exchange Policy for World Shading

1. Exchange Time Frame

  • Products can be exchanged within 15 days of receipt, provided they are in their original condition and unused.

2. Exchange Conditions

  • Products must be in their original condition, unused, and include all components and accessories.
  • Proof of purchase must be provided when requesting an exchange.

3. Exchange Process

  • Contact our customer service team to request an exchange, and instructions will be provided on how to return the product and receive the replacement.
  • The replacement product will be sent after the original product is received and inspected.

4. Exchange Costs

  • If the exchange is due to an error on our part or a defect in the product, we will cover the shipping costs.
  • In all other cases, the customer is responsible for the shipping costs for the exchange.

5. Exceptions

  • Custom-made or modified products are not eligible for exchange.
  • Products that are damaged or missing due to misuse are not eligible for exchange.

1. Warranty Period

  • World Shading offers a one-year warranty on its products from the date of purchase, unless otherwise stated in the product description or invoice.
  • The warranty covers manufacturing defects and material flaws.

2. What the Warranty Covers

  • Repair or replacement of products with manufacturing or material defects.
  • The warranty does not cover damage caused by improper use, accidents, negligence, or modifications to the product by an unauthorized party.

3. How to Submit a Warranty Claim

  • Customers should contact the customer service team to submit a warranty claim.
  • Please provide proof of purchase and photos showing the defect or issue with the product.

4. Repair or Replacement Process

  • The product will be inspected by our team to determine warranty eligibility.
  • If the product is deemed eligible for warranty, it will be repaired or replaced at no additional cost to the customer.

5. Exclusions

  • The warranty does not cover normal wear and tear that occurs over time.
  • Products that have been modified or repaired by an unauthorized party will void the warranty.

6. Warranty Guarantee

  • If the product cannot be repaired or replaced, a partial or full refund may be offered at the company’s discretion.

1. Support Channels

  • World Shading provides several channels for customers to contact our support team:
  • Phone: Customers can contact us directly by phone during official working hours for immediate assistance.
  • Email: Inquiries and complaints can be sent via email, and we will respond as soon as possible.
  • Live Chat: Customers can communicate with the support team via live chat on the website for quick responses.

2. Working Hours

  • The customer support team is available from Saturday to Thursday, from 9:00 AM to 6:00 PM.
  • Customers can send their inquiries via email or live chat outside working hours, and they will be responded to on the next working day.

3. Inquiries and Complaints

  • We strive to respond to all inquiries and complaints within 24 hours of receipt.
  • All complaints are handled seriously and professionally to ensure customer satisfaction.

4. Technical Support

  • In case of any technical issues while using the website or with the products, our technical support team provides specialized assistance.
  • Technical support may require some technical information about the device or browser used to provide the appropriate solutions.

5. Enhancing Customer Experience

  • We always strive to improve our services based on customer feedback. We welcome all suggestions and opinions on how to enhance the shopping and support experience.
  • We may contact customers after providing support to obtain their feedback on their experience.

1. Accepted Payment Methods

  • World Shading accepts several payment methods to facilitate the purchase process for customers, including:
  • Credit Cards (Visa, MasterCard)
  • Cash on Delivery (COD)
  • Bank Transfer
  • Wallet Transfer

2. Payment Security

  • We use advanced encryption technologies to ensure the protection of your payment data. All financial transactions are secured by modern electronic security technologies such as SSL.
  • World Shading does not store your credit card information or payment details on its servers after the transaction is completed.

3. Payment Confirmation

  • Upon successful payment, the customer will receive a confirmation email containing order details and payment information.
  • Customers are advised to retain the confirmation email as proof of purchase.

4. Cash on Delivery (COD)

  • If the COD option is selected, the customer must pay the due amount in cash upon receipt of the products.
  • Please ensure that the full amount is available to ensure a smooth and swift delivery process.

5. Bank Transfer

  • When selecting bank transfer as the payment method, World Shading’s bank account details will be sent to the customer.
  • Please complete the bank transfer within 3 working days to ensure the reservation and confirmation of the order.

6. Secure Payment Policy

  • World Shading is committed to providing a safe and secure payment environment. All payment information is encrypted to ensure the confidentiality and privacy of customer data.

1. Validity of Offers and Discounts

  • All offers and discounts are available for a specified period as stated in the offer’s terms and conditions.
  • Offers and discounts expire after the specified period and cannot be used thereafter.

2. Using Offers and Discounts

  • Only one discount code can be applied per order, and discounts cannot be combined unless otherwise specified.
  • Offers and discounts are applied to the total product price before adding shipping costs and taxes.

3. Restrictions on Offers and Discounts

  • Offers and discounts do not cover shipping costs or taxes unless otherwise stated.
  • Some products may be excluded from offers or discounts, and this will be clarified in the offer terms.

4. Refunds with Offers and Discounts

  • In the event of a return for a product purchased with an offer or discount, only the amount paid after applying the offer or discount will be refunded.
  • Offers or discounts cannot be refunded or exchanged after being used in an order.

5. Modifications and Cancellation

  • World Shading reserves the right to modify or cancel any promotional offers or discounts at any time without prior notice.
  • In cases where offers or discounts are used unlawfully or in violation of the terms, the company reserves the right to cancel the offer and/or the order.